Development servicesUHRDA · Knowledge into practice
Municipalities and utilities
Improve field services, workflows and communication with service users.
What do you want to improve?
- Long service journeys across departments
- Consistent field-service procedures
- Monitoring services and projects
Possible outputs to agree
- A service-user journey map
- A pilot procedure and checklist
- Time, quality and issue-resolution measures
Relevant learning paths
Published Ongoing and upcoming dates
Selected by field. A date does not confirm availability; review the detailed content with the Union.
2026-11-01 — 2026-11-05
Planning Strategies for Addressing Economic Crises
600 USD · published feeUpcoming published date — confirm availability2026-11-01 — 2026-11-05Planning to Address Global Health Crises
600 USD · published feeUpcoming published date — confirm availability2026-11-01 — 2026-11-05Modern Governance Legislation: Making Use of New Laws
600 USD · published feeUpcoming published date — confirm availability2026-11-01 — 2026-11-05Governance of Sanctions and Penalties in Public and Private Organizations
600 USD · published feeUpcoming published date — confirm availability2026-11-01 — 2026-11-05Data Analysis and Quality Governance in Government Organizations
600 USD · published feeUpcoming published date — confirm availability2026-11-01 — 2026-11-05Introducing Governance Standards into Organizational Quality Applications
600 USD · published feeUpcoming published date — confirm availabilityPractical guides to start with
Practical guide · Arabic
Improving Procedures and Services
A documented map of the current journey, delays, and rework
Practical guide · ArabicManagement Consulting and Performance Diagnosis
A diagnostic charter defining the question, scope, and decision-making authority.
Practical guide · ArabicPlanning, Governance, and Excellence
A focused set of strategic priorities supported by an organizational diagnosis