Introduction
The programme “Leadership in Government Projects: New Skills and Techniques” develops professional practice in Public Service. It connects the subject with workplace challenges by examining existing evidence and practices and choosing methods appropriate to the organization and its available resources.
The learning progresses from project planning and implementation control to procedure analysis and work simplification, with practical work on public service development and policy outcomes, leadership and team direction, human resource planning and job analysis. Participants prepare outputs to support workplace application and review the quality and results of implementation.
Learning objectives
- Prepare a project plan connecting scope, time, resources, and risks in an application related to “Leadership in Government Projects: New Skills and Techniques”.
- Analyze a public service and connect its improvement to beneficiary needs and accountability.
- Identify leadership practices suited to the situation and allocate responsibilities clearly.
- Connect workforce and job requirements to objectives and required capabilities.
- Redesign a procedure to reduce delays and rework while maintaining controls.
Learning areas
1. Project Planning and Implementation Control
- Define the project rationale, expected results, stakeholders, and success criteria, and document the scope of work and exclusions.
- Break deliverables into work packages and related activities, and estimate durations, resources, and activity dependencies.
- Prepare a schedule and cost baseline, identify delivery and review milestones, and clarify approval and escalation responsibilities.
- Analyze implementation risks, define responses and warning indicators, and control change requests and their effects on time and cost.
- Build a progress report covering variances, decisions, and lessons learned, and define procedures for accepting deliverables and closing the project. The application examines a case related to “Leadership in Government Projects: New Skills and Techniques”.
2. Public Service Development and Policy Outcomes
- Define the public value targeted by the service and its beneficiary groups, and review jurisdictional boundaries and responsibilities across agencies.
- Analyze the beneficiary journey, requirements, time, and access channels, and identify barriers affecting equity and ease of use.
- Collect the evidence needed to design service improvement options, distinguishing changes that require a procedural adjustment from those requiring a regulatory decision.
- Define indicators for outcomes, quality, efficiency, and beneficiary satisfaction, and mechanisms for receiving complaints and reviewing responses.
- Prepare a service initiative covering agency roles, resources, data controls, and a plan for piloting and monitoring achieved results.
3. Leadership and Team Direction
- Analyze the leadership situation in terms of the task, the team's experience, and the constraints affecting the decision, and select an appropriate approach to direction.
- Distinguish the leader's responsibility for results from team members' responsibility for delivery, and define performance expectations that can be monitored.
- Apply delegation by specifying the task, authority, resources, and review checkpoints, and address overlapping team responsibilities.
- Conduct a leadership conversation that includes listening, questioning, and specific feedback linked to behavior and results.
- Address a practical situation requiring a choice between leadership approaches, and document the reasons for the choice and how its effects will be monitored.
4. Human Resource Planning and Job Analysis
- Analyze workforce demand according to workload, services, and anticipated changes, and document estimation assumptions.
- Inventory current skills, jobs, and vacancy risks, and compare the current position with target requirements.
- Prepare a job description covering purpose, responsibilities, relationships, competencies, and performance indicators without confusing the job with its incumbent.
- Select options for closing gaps through recruitment, development, redeployment, and work design, estimating resources and impact.
- Build indicators to monitor vacancies, workforce movements, retention, and skill coverage, and review the plan when organizational needs change.
5. Procedure Analysis and Work Simplification
- Define the procedure's start, end, owner, inputs, and outputs, and collect data on processing time, waiting, and rework.
- Map the actual workflow between roles, identifying approvals, handovers, bottlenecks, and duplicate data entry.
- Analyze the value added by each step and the controls it provides, and propose combining, removing, or running steps in parallel with reasons for the choice.
- Document the improved procedure with clear authorities, forms, timelines, and standards, and review its effects on beneficiaries and delivery teams.
- Test the procedure on a limited case, measure time, errors, and output quality, and document adjustments and the rollout plan.
Practical outputs
- A project charter, implementation schedule, and change and risk tracking register.
- A public service profile, stakeholder map, and improvement plan.
- A map of leadership roles and a mechanism for team delegation and follow-up.
- A workforce plan, job description, and capability gap map.
- An improved procedure map, service profile, and acceptance criteria for implementation.
Who should attend
- Practitioners, specialists and supervisors whose work relates to the programme subject.
- Managers and teams working in public service, according to their practical responsibilities.
- Professionals responsible for applying the outputs of “Leadership in Government Projects: New Skills and Techniques” within their organizations.
Prerequisites
- Working familiarity with the programme field and the ability to discuss a professional case or challenge.
- Confirm the suitability of your experience and any specialist prerequisites with the Union before participation.
Conclusion
The programme “Leadership in Government Projects: New Skills and Techniques” brings together concepts, case review and a practical application. Participants prepare steps that can be adapted to their responsibilities and organizational resources, with an indicator to follow application and review results after returning to work.
Participation arrangements and any special requests are specified in the confirmation issued by the Union.