Introduction
The programme “Leadership Skills Training for Administrative Assistants” develops professional practice in Secretarial and Office Management. It connects the subject with workplace challenges by examining existing evidence and practices and choosing methods appropriate to the organization and its available resources.
The learning progresses from training design and measurement of learning transfer to document, records, and digital preservation management, with practical work on office, communication, and meeting management, leadership and team direction, professional communication, negotiation, and conflict management. Participants prepare outputs to support workplace application and review the quality and results of implementation.
Learning objectives
- Design a training intervention that begins with a performance gap and ends with evidence of application in an application related to “Leadership Skills Training for Administrative Assistants”.
- Organize office work, information, and follow-up to support decision-making.
- Identify leadership practices suited to the situation and allocate responsibilities clearly.
- Select a communication and negotiation approach that addresses interests and preserves professional relationships.
- Build a document life cycle controlling classification, permissions, retention, and retrieval.
Learning areas
1. Training Design and Measurement of Learning Transfer
- Analyze performance gaps at organizational, job, and individual levels, and verify that training addresses a cause related to knowledge or skill.
- Write observable learning objectives, define entry requirements, and link each objective to a training activity and assessment evidence.
- Build a sequence of content, activities, and practical cases, balancing explanation, experimentation, and feedback within the available time.
- Select suitable learning methods, face-to-face delivery, and digital learning, and ensure accessibility, material quality, and delivery instructions.
- Design pre- and post-learning assessments and a follow-up plan with the line manager to measure application and identify additional support needs. The application examines a case related to “Leadership Skills Training for Administrative Assistants”.
2. Office, Communication, and Meeting Management
- Analyze the flow of requests, correspondence, and appointments within the office, and classify work by priority, deadline, and responsible party.
- Organize mail, files, naming rules, and permissions, and apply a mechanism for tracking incoming and outgoing correspondence while retaining the follow-up trail.
- Prepare a meeting agenda specifying the purpose, topics, required documents, and participants, and distribute materials at the appropriate time.
- Write minutes covering decisions, actions, owners, and deadlines, and track open items and evidence of closure.
- Develop a concise management report template highlighting facts, alternatives, and the required decision, with checks on language, confidentiality, and data accuracy.
3. Leadership and Team Direction
- Analyze the leadership situation in terms of the task, the team's experience, and the constraints affecting the decision, and select an appropriate approach to direction.
- Distinguish the leader's responsibility for results from team members' responsibility for delivery, and define performance expectations that can be monitored.
- Apply delegation by specifying the task, authority, resources, and review checkpoints, and address overlapping team responsibilities.
- Conduct a leadership conversation that includes listening, questioning, and specific feedback linked to behavior and results.
- Address a practical situation requiring a choice between leadership approaches, and document the reasons for the choice and how its effects will be monitored.
4. Professional Communication, Negotiation, and Conflict Management
- Analyze the communication objective, audience, context, and sensitivity, and select the channel, message, and timing to support the intended result.
- Practice listening, checking understanding, and questioning, and distinguish facts from interpretations and personal assumptions.
- Identify the parties' interests, limits, alternatives, and comparison criteria, and prepare a list of negotiable points.
- Handle objections and disagreements by reframing the problem, generating alternatives, and documenting agreements.
- Simulate a communication or negotiation situation, assess message clarity and response quality, and plan improvements for subsequent practice.
5. Document, Records, and Digital Preservation Management
- Inventory document and record types, owners, and reasons for retention, and distinguish operational copies from the authoritative record.
- Design classification, coding, metadata, and version control rules, with clear naming, indexing, and search criteria.
- Define viewing, editing, and approval permissions and usage tracking, and protect confidentiality and record integrity throughout circulation.
- Prepare a retention and disposal or permanent preservation transfer schedule after reviewing legal and regulatory requirements specific to each record type.
- Test retrieval, migration, backups, and file integrity verification, and set indicators for indexing accuracy and continuity of access.
Practical outputs
- A needs analysis, concise learning package, and application evaluation plan.
- An office work plan, decision follow-up template, and meeting minutes.
- A map of leadership roles and a mechanism for team delegation and follow-up.
- A communication plan, interests matrix, and actionable negotiation scenario.
- A classification plan, retention schedule, and document metadata template.
Who should attend
- Practitioners, specialists and supervisors whose work relates to the programme subject.
- Managers and teams working in secretarial and office management, according to their practical responsibilities.
- Professionals responsible for applying the outputs of “Leadership Skills Training for Administrative Assistants” within their organizations.
Prerequisites
- Working familiarity with the programme field and the ability to discuss a professional case or challenge.
- Confirm the suitability of your experience and any specialist prerequisites with the Union before participation.
Conclusion
The programme “Leadership Skills Training for Administrative Assistants” brings together concepts, case review and a practical application. Participants prepare steps that can be adapted to their responsibilities and organizational resources, with an indicator to follow application and review results after returning to work.
Participation arrangements and any special requests are specified in the confirmation issued by the Union.